Listen4Good

Listen4Good, a signature Shared Insight initiative, offers expert tools, coaching, and resources to nonprofits seeking to build client-focused, equity-based feedback loops to help them listen and respond to the people at the heart of their work.
 

Shared Insight launched Listen4Good in 2016.

Since then, more than 675 nonprofits and government agencies have used its survey-based methodology and comprehensive supports to harness the power of direct feedback, making client perspectives integral to the work they do. Compared with other nonprofit evaluation tools, Listen4Good introduces more inclusive practices and more authentic client partnerships, allowing organizations also to use client satisfaction surveys to measure effectiveness and social impact.

Shared Insight provided capacity-building grants to organizations that participated in Listen4Good from 2016 to 2020, and provided seed funding to Listen4Good to test its design and delivery methods and develop an interactive web app. Shared Insight continues to work in close partnership with Listen4Good as it brings its high-quality feedback system to a broader audience.

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Listen4Good introduced new program models in 2020

Organizations may choose between Listen4Good Online+ and Listen4Good Premium, each offering participants unlimited access to self-guided online tools, a SurveyMonkey Premier account, a vibrant peer community, and 1:1 coaching. Fees are paid by participants or sponsoring funders.

Listen4Good for Nonprofits

Listen4Good offers organizations new, effective, and equity-driven opportunities to listen and respond to the voices of those most impacted by their work but often least consulted. The Listen4Good approach is based on a five-step feedback-loop system that includes gathering opinions and perspectives, sharing results back to respondents, and using the data to inform change.

More than eight out of 10 organizations make programmatic or operational changes in response to client feedback within the first year of participating in Listen4Good. And about 70% continue to collect feedback one year after their Listen4Good participation. The same percent report they would recommend Listen4Good to peer organizations. 

Diagram of a five-stage feedback loop centered upon nonprofit client satisfaction surveys and responding to customer feedback

Organizations that participate in Listen4Good

  • improve their service delivery;
  • strengthen programs and operations;
  • build trusted relationships with funders;
  • secure funding for new and ongoing programs; and 
  • create new structures for power-sharing that advance equity.

Listen4Good for Funders

Funders are invited to sponsor organizations — or cohorts of grantees — to participate in Listen4Good. Nearly nine out of 10 sponsoring funders say they would recommend Listen4Good to their peers.

By sponsoring organizations, funders 

  • build the feedback capacity of their grantee partners;
  • engage in co-learning with grantees;
  • draw on data to inform grantmaking, strategy development, and evaluation;
  • enhance listening practices in service of equity; and
  • connect more meaningfully with the people and communities they seek to serve.

Listen4Good provided our staff with training not just on how to properly survey clients to get useful feedback, but then how to take that feedback and create actionable items that will further improve our client experience.

Maternal and Family Health Services

The best aspect of Listen4Good has been seeing people understand that we’re making changes based on what they tell us, watching their engagement deepen, and witnessing our programs becoming stronger due to that deepened engagement.

The Art Effect

For more about Listen4Good’s outcomes and impact, see these multi-year studies of nonprofits, funders, and clients. Hear directly from Listen4Good participants about the power of feedback in these case studies and videos

Visit Listen4Good today

Listen4GoodLearn more about Listen4Good’s approach to feedback and:

  • Review program offerings

  • Sign up for free informational webinars

  • Hear directly from organizations that have participated in Listen4Good 
  • Register to participate

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