With the Listen for Good initiative, Fund for Shared Insight aims to:

• Support diverse, customer-facing nonprofits to initiate or improve their practice of systematically collecting and using feedback from the people they seek to help whose voices are least heard. By “diverse”, we mean nonprofits of many budget sizes, issue areas, populations served, and geographies. By “the people we seek to help”, we are referring to the beneficiaries of a nonprofit’s work, the people from whom feedback will be collected. For example, these might be families visiting food pantries, youth attending afterschool academic and enrichment programs, residents living in public housing, recent immigrants using legal-aid services, or individuals participating in job-training programs. People whose voices are least heard are typically individuals from historically and currently marginalized groups, and can include, for example, low-income people, people of color, people with disabilities, or LGBTQ individuals.
• Accelerate the building of infrastructure needed for strong beneficiary feedback loops in the social sector, including technology, analytics, reporting, and access to tools and benchmarks.
• Experiment and learn about applying/adapting the Net Promoter System to the beneficiary feedback context – including determining what survey questions work best for organizations and building out benchmarks in key issue areas (e.g. food insecurity, community and economic development, health).
• Engage more funders in supporting, using, and valuing beneficiary feedback by structuring Listen for Good as a co-funding/matching grant opportunity.
• Capture and share lessons learned with grantees, co-funders, and the field to positively catalyze the feedback movement and inform the work going forward.