Listen4Good, Fund for Shared Insight’s beneficiary feedback program that relies on a survey tool using the Net Promoter System (NPS), recently earned a Net Promoter Score of its own: 78.
In its new report, Shared Insight’s evaluation partner, ORS Impact, turns the tables on the program, asking grantees to rate L4G on the NPS scale of zero to 10. Seventy-eight percent of the 38 nonprofits that are six months into their L4G participation gave a rating of a nine or a 10. What’s notable, the report says: “No detractors,” meaning none of the nonprofits gave a rating below 7.
These and other findings are in the latest ORS report intended to capture insights about the progress and experiences of L4G grantees, the nonprofits across the country using the NPS-based survey tool and program to collect and respond to feedback from the people they seek to serve. The report, published in September 2018, includes survey responses from 38 (out of 46) grantees at the six-month mark of their 18-month grants.