What We Mean When We Talk About “Empowerment”
Fund for Shared Insight grantee, LIFT was recently featured in Fast Company’s Co.Exist blog for their Constituent Voice approach to improving member services. From the article: “LIFT has launched an ambitious effort to strengthen data capture, analysis, and accountability by using a methodology called Constituent Voice. LIFT collects member responses to short surveys after every meeting with an advocate and uses the Net Promoter method, a measure of customer engagement used by large companies like Amazon and Apple, to analyze these results….. These tangible (and tantalizing) early findings are driving LIFT’s strategic thinking about the future, and should they continue to be borne out, could also inform the broader social sector in powerful ways.”
