A New Way to Encourage and Showcase Nonprofits’ Listening and Feedback Practices 

How We Listen is a new initiative that gives nonprofits a platform to describe their feedback efforts, sharing the information on their GuideStar by Candid profiles. Charity Navigator also uses the self-assessments in its Constituent Feedback metric. As more and more nonprofits and funders boost their commitments to listening and responding to the people at the heart of their work, How We Listen offers a powerful way for organizations to showcase their feedback practices and access resources to improve capacity. It also gives funders a ready way to identify nonprofits doing the kind of listening that can lead to more effective and equitable solutions.

Fund for Shared Insight’s Listen4Good is one of the collaborators behind How We Listen. Here, we share stories of nonprofits that have reflected on their listening practices and published responses in the How We Listen section of their GuideStar profiles. See what participating in How We Listen means to them.

Listening Helps Career-Services Nonprofit Dress and Empower Women for Success

Dress for Success Austin wants to hear directly from the women who come to its clothing boutique and participate in its career services about what they are looking to accomplish.


How Listening Mapped a Route for More Listening

Layla Zaidane, president and CEO of the Millennial Action Project (MAP), says filling out the How We Listen section of her organization’s GuideStar by Candid profile felt “very meta.”


Flexing its Listening Muscle, a 115-Year-Old Organization Stays in Shape to Address Evolving Needs

Over the course of its more than 115-year history, the Minnesota social-services nonprofit GMCC has had to pivot plenty of times to meet changing circumstances.


Children’s Museum Temporarily Shuttered by COVID Used Surveys to Take the Community’s Temperature

In March 2020, WOW! Children’s Museum, in Lafayette, CO, had to quickly close its doors because of COVID-19 restrictions. But that didn’t mean it shut out the families and communities it serves. Within weeks, WOW! emailed a survey, sympathizing about kids being stuck at home during the pandemic and asking how the museum could help.


An Afterschool Program Collects Student Feedback and Stories That Can Engage Funders

Leigh Dym, executive director of STEAMpark, a New Jersey nonprofit that provides afterschool and summer learning opportunities and other services to kids, says stories are better than data when it comes to demonstrating her organization’s impact.


How We Listen Gives This Nonprofit a Chance to Showcase How It Celebrates Clients’ Wisdom

When Jane Morrison was getting started creating the Mosaic Forum, a small nonprofit in the Washington D.C. area that connects residents with resources, she wanted to make sure her programs would reach people in the Muslim community.


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