In 2018, Fund for Shared Insight’s learning and evaluation partner, ORS Impact, surveyed the Listen4Good grantees that were one year into participating in the feedback initiative. The survey explored changes in feedback practice abilities, insights gained from client experiences; program changes based on client feedback; and the intersection between feedback practice and issues of equity, diversity, and inclusion (EDI). ORS collected data from 55 of the participating nonprofits showing the 2017 L4G cohort gaining new insights and making positive program changes, but also demonstrating room to improve feedback practice and the level of staff and leadership commitment to the process.

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