Come along on Fund for Shared Insight’s equity, diversity, and inclusion journey, where funders are having the hard but essential conversations about what listening and feedback can mean for racial equity, power-sharing, and outcomes for the people and communities at the heart of philanthropy’s work.
A Legal-Services Nonprofit Roots Its ‘Client Empowerment Experience’ in Listening, Feedback, and Lived Expertise
Tahirih Justice Center, serving immigrant survivors fleeing gender-based violence, elevates victim and survivor voices through strong feedback loops and by including former clients on its governing board. Hear about the impact of Listen4Good feedback surveys on decision-making and priority-setting and meet Olga Sanchez, a former client now serving on the board.
This Is My Story
In this powerful video featuring the Center for Employment Opportunities (CEO), a national organization that works with people coming home from incarceration, we hear Kenneth, Wilfredo, and Patricia – members of CEO’s Participant Advocate Council — tell their own stories of transformation. And we see how high-quality feedback, listening, and storytelling can transform an organization and lead to positive social change.
Video Series: Funder Perspectives on Listening
Hear from funders who are learning together with their grantee partners what it means to listen and respond to the people and communities most impacted by their decisions. In these two-minute videos, grantmakers share their thoughts on topics including why they support feedback capacity-building and the aha moments inspired by listening.
Feedback Case Studies
Hear directly from funders, nonprofit leaders, and clients about the power of feedback to drive change and lead to more equitable outcomes at organizations around the country.
Perspectives from People Who Gave Feedback, a Series
Why Does Listening Matter?
Let’s listen to nonprofit clients who have had the opportunity to share their opinions talk about the importance of giving feedback.
Courtney says: “We know what works and what doesn’t.”
How Does It Feel When Organizations Listen?
This video features clients talking about how it feels when organizations listen to their opinions and perspectives. “It’s just like your voice is actually getting heard, that you matter more,” says Katie, a student in a Florida school program.
Closing the Loop, a Series
See how closing the loop, a critical step in the high-quality feedback process, is a difference-maker that’s productive, easy, and about treating people with respect.
What is Closing the Loop?
This video short tells us what it means when organizations share back with clients what they heard and what they are going to do about it.
Ways to Close the Loop
This video short shares practical tips on how organizations can share back with clients what they heard and how they are responding.