Since its start, Listen4Good has focused on helping direct-service organizations build high-quality, client-centered feedback loops that can lead to positive changes in programs, services, and organizational culture. But even as L4G continues to grow, Fund for Shared Insight recognizes that the program — with survey work and the Net Promoter System at its core — may be less useful to groups that don’t provide direct services to clients, such as those working on advocacy and policy change. For that reason, Shared Insight commissioned the Aspen Institute’s Planning and Evaluation Program to conduct a landscape scan, exploring whether and how U.S. funders and nonprofits focused on advocacy and policy seek to meaningfully connect with the people and communities their work is intended to benefit.

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