ORS engaged in an open-ended inquiry to clarify the conceptual connection between feedback and equity, aiming to identify examples and patterns of feedback practices to help guide nonprofits and funders in what to look for, what to focus on, and how to create practices that support equity work. ORS interviewed multiple staff members at six nonprofits that participated in Listen4Good, exploring the extent to which feedback contributes to their understanding of the inequities their clients face and how they leverage feedback and listening practices to give clients more control over resources and decisions.

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